Member of Learning & Performance Institute

Call us on: 01258 860249 

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Our services

  • Customer Engagement

    We will analyse what you’re doing now (‘What is’) against what your customers actually expect of you (‘Expected’) and make tactical or strategic recommendations. Our recommendations are usually 2-fold involving both your processes and your people and will usually include some form of tailored customer handler training.

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  • Interim Management

    Sometimes it is important to take stock and review the key components of your operation. We can provide that independent view of things that your team cannot always see or articulate in a way that can drive real value to the organisation.

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  • Sales Assessment

    If you are unsure as to whether your customer service or sales teams are meeting your best practice standards Hambledon Interims will formulate a Customer Contact Assessment Tool based on your requirements. Once produced we can also provide a team of highly qualified, experienced and professional assessors.

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About Hambledon Interims

Our Director, Tony Rodgers, has nearly 30 years experience in Sales, Sales Management, Contact Centre Operations and Training. He has worked with small and medium sized businesses and world famous organisations including Nationwide Building Society, Tesco Bank, Co-Operative Banking Group, Barclays Bank, Eagle Star, Egg PLC, Friends Provident PLC, Moneyquest UK, RBS Insurance, Skipton Building Society and The Charities Aid Foundation.

Tony has a BSc (Hons) degree in Social Sciences. He holds the Certificate in Financial Planning and is an Accredited Trainer and Member of the Learning and Performance Institute. Tony is also a Prince2 Practitioner.